Independence Group Sustainability Report 2019

RE-IMAGING OUR VALUES Organisational values are important. They shape the behaviours of our people and embody our organisation’s culture. Our values are the threads that unite and guide us. They run through every part of our business and connect us, no matter who we are or how far we are spread around the world. Many companies have sought to articulate their values, as we have in the past, as a set of single words referring to generic virtues. This approach fails to reflect the complex emotional response triggered by real, heart-felt words, and does not differentiate IGO as the extraordinary organisation that we are. The sameness of these values often means the people in the business have no connection to the value or ownership of the associated behaviours. In FY19 we engaged with our people to understand the unspoken values of our business and then co-created a shared set of values that align with our purpose to guide us into the future. We engaged Dr Marc Stigter and Clarity Communications to assist us in an employee consultation process to identify the values and ideas that truly reflect our people’s aspirations and motivations. The result was a group of five defined statements that express our aspirations for what we collectively expect of each other and that will guide us to embody the IGO difference together. Our new values are presented below: Never stand still We are bold, adventurous and excited for the future. See beyond We know that our actions today will impact the world of tomorrow. Run through the sprinklers We find the fun in what we do. Be better together We empower, support and respect each other. Ignite the spark We seek, question, innovate and create. IGO SUSTAINABILITY REPORT 2019 — 23