Sustainability Report 2021

ENGAGING OUR STAKEHOLDERS Our success depends on our ability to listen to our stakeholders and host communities, to build and maintain strong relationships, and to engage with others ethically and honestly. These are essential to our social licence. We consider any person or organisation with an interest in our activities an IGO stakeholder. This includes those who influence our business decisions and those who are potentially affected by our activities. IGO stakeholders include: • Employees • Traditional Owners and neighbouring communities • Suppliers and contractors • Customers • Governments and regulators • Shareholders, investors and analysts • Our joint venture partners • Non-government organisations • Special interest groups • Civil society • Learning and research partners • Peers and industry associations; and • Media. Principles for engagement Guided by IGO’s Code of Conduct and Common Management System Standard 7 – Communication, Consultation and Participation, we engage ethically, fairly and honestly with all stakeholders. We do this to understand stakeholders’ concerns, manage risks, seek opportunities to create shared value and maintain our social licence. We believe that meaningful and consistent communication, both internal and external to IGO, is key to delivering our purpose and shaping our culture. We have developed five key communication objectives to inform our communication strategy and determine which channels will be most effective in reaching our stakeholders. These five IGO principles for stakeholder engagement are shown in the figure below. Method of engagement IGO’s long-term success depends on our ability to build and maintain relationships with our stakeholders. In accordance with our Community Policy, we have a variety of ways to address and respond to stakeholder grievances. These include: • we have nominated stakeholder relationship ‘owners’ for all our key stakeholders • we survey our host communities to assess their sentiment of IGO and our activities, including undertaking and investing in social impact assessments • we maintain regular involvement in community consultative groups; and • we hold public meetings with key stakeholder groups. Our grievance reporting process is promoted to our host communities. Any grievances reported that relate to our business or conduct are recorded and acted upon as considered appropriate. This is in addition to IGO’s Whistleblower Standard, which is available on our website. Areas where we focus our engagement and the frequency of our interaction with stakeholder groups is detailed in the Stakeholder Engagement Table (see page 96 of this report). EDUCATE & PROMOTE Market Facing ENGAGE & DEMONSTRATE Community Facing GARNER SUPPORT Government Facing CONNECT & MOTIVATE Internal Facing LEARN & SENSE Customer & R&D Facing 1 2 3 4 5 IGO’S PRINCIPLES FOR STAKEHOLDER ENGAGEMENT IGO SUSTAINABILITY REPORT 2021— 29