Independence Group Sustainability Report 2019

STAKEHOLDER ENGAGEMENT AND COMMUNICATION Our stakeholders are essential to our success as a business. We consider any person or organisation with an interest in our activities an IGO stakeholder. This includes those stakeholders who influence our business decisions and those who are potentially affected by our activities. IGO’s stakeholders include employees; Traditional Owners and neighbouring communities local to our assets; suppliers and contractors; customers; governments and regulators; shareholders, investors and analysts; our joint venture partners; non-government organisations; special interest groups; civil society; learning and research partners; peers and industry associations; and the media. Guided by IGO’s Code of Conduct and Standard for Communication, Consultation and Participation, we engage ethically, fairly and honestly with all stakeholders. We do this to understand stakeholders’ concerns, manage the risks and issues, seek opportunities to create shared value and secure access to new discoveries. We believe that meaningful and consistent communication, both internal to IGO and external, is key to delivering our purpose and shaping our culture. We have developed five key communication objectives to inform our communication strategy and determine those channels most effective in reaching our stakeholders. These objectives cover: • Educate and promote. • Engage and demonstrate. • Garner support. • Connect and motivate. • Learning and sensing. IGO’s long-term success depends on our ability to build and maintain relationships with our stakeholders. In accordance with our Community Policy, we have a variety of ways to address and respond to stakeholder grievances. These include: • Nominated stakeholder relationship owners for all our key stakeholders. • Surveys with our host communities to assess their sentiment of IGO and our activities. • IGO’s involved in community consultative groups. • Public meetings with key stakeholder groups. Our grievance reporting process is promoted to our host communities. All grievances reported to IGO about our business and activities are recorded and acted upon as considered appropriate. This is in addition to IGO’s whistleblower progam. 72 — IGO SUSTAINABILITY REPORT 2019 SECTION 7 SUSTAINABILITY FUNDAMENTALS